Naumen Service Desk

Information System Naumen Service Desk is designed specifically for service companies and IT departments. Naumen Service Desk allows you to effectively manage the work of the department of technical support users, consider hardware and software, to manage addresses customers and incidents, manage the IT budget, to form a catalog of agreements and services (SLA). Naumen Service Desk - a ready product, which is based on best practices for IT Infrastructure Library (ITIL), to the same templates and the catalog of services and processes, metrics for measuring performance and the base configuration (CMDB). With such material base Naumen Service Desk allows you to quickly start the operation of the system, but retain the program opportunities for its further development and adaptation of pot users' requests. This is possible thanks to the flexible nature of the settings Naumen Service Desk. With Naumen Service Desk can completely automate business processes of Incident Management, Configuration, Service Level, Release, Change, finance and accessibility. Program Naumen Service Desk follows the recommendations ITIL v3, as evidenced by the international certificate PinkVERIFY. This fact was brought Naumen Service Desk in the top ten and the largest systems in the world of IT management. Today Naumen Service Desk - a leading solution in Russia for the construction of ITSM. On the basis of Naumen Service Desk since 2002 have been fulfilled more than 180 major projects. Since then Naumen Service Desk has received recognition and popularity among IT professionals, consultants, service managers of IT departments and Help Desk, employees in service companies, commercial enterprises, industrial plants, banks, government offices, as well as telecommunications companies. Currently Naumen Service Desk has won three times in the contest "Product of the Year" which passed with the support and initiative of the Federal Agency for Information Technologies of the Russian Federation. And last year (2008) Naumen Service Desk Magazine PC Magazine named the system the "Best Software". Opportunities Naumen Service Desk make this software demand in areas such as administrative and economic services, service organizations and citizens, technical and information security, as well as maintenance of engineering infrastructure. License: Demo Site's programs: www.naumen.ru Download Naumen Service Desk: www.naumen.ru / go / products / nausd / about_product / additional