Express delivery services to toughen control over observance of rules of mandatory warning call to the client to confirm the time and the delivery address. In addition, the "EMS Post of Russia" will be held daily analysis of the quality of couriers. Persons who have committed violations will be subject to administrative punishment - and their principals. The new requirements will affect the admissions process and EMS-shipments from customers. Employees will pay particular attention to the number of mobile phone numbers listed on the address label. Additional numbers (work, home, mobile) will be used if the main number of the recipient will be no longer available. Such innovations - part of a comprehensive program of Russian Post ", aimed at improving service quality and level of customer service. The new practice of requiring mandatory warning call to the recipient, will be applied to the sensitive regions of the Russian Federation, in particular - in the capital. The next step in implementing programs to improve the quality of services will improve the system of customer feedback. Timing of the application from the client on the second level technical support to be reduced to one day.
No comments:
Post a Comment