If you are unsure about the effectiveness of call-center of your online store, or presiding over the call-center and want to optimize its performance, pay attention to the seminar "Organization of the call-center e-shop" which will be held May 26 at the Forum "Week of e-commerce." Finally, a few days ago adopted a program of the seminar can say with confidence that his visitors will get answers to basic questions related to the organization, operation and development of call-centers. rapporteurs of the seminar - Alina Zubehina (2003 directs the service center calls the company "connected", a staff under her leadership has increased from 10 to 250 employees; daily call center handles over 400,000 calls per month) and Xenia Obodnikova (Chapter contact center "NICK Credit works in call-centers for about 7 years. Over the years, has introduced a range of decisions related to the call center from different companies). The workshop will enable all participants to gain not only theoretical knowledge of specialists and competent answers to practical issues - the choice of options for creating call-center, to tips to overcome the bottlenecks that exist in this sphere. Organizer of the Forum "Week of electronic commerce - a company Oborot.ru. Detailed information about the seminar can be found on this link. Also, the Forum has scheduled 11 seminars and 3 conferences of various kinds. To view the program of the Forum here, and with the conditions of participation - on this page (simply click on the word "link" in the block on the right).
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